Privacy Policy

Last updated: 30/03/2026

ELevate Sports Therapy is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our sports therapy services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal information is:

Business name: ELevate Sports Therapy
Address: 39 Sunnydown Road, Winchester, SO22 4LD
Email: ed.elevatesportstherapy@gmail.com
Phone: +44 7942 175091

If you have any questions about this policy or how your data is used, please contact us using the details above.

2. Information We Collect

We may collect and process the following information but not limited to:

Personal Information

  • Name

  • Email address

  • Phone number

  • Address (if provided)

  • Emergency contact details

  • GP contact details

Health Information

When you book an appointment or receive treatment, we may collect health-related information including but not limited to:

  • Medical history

  • Injury details

  • Symptoms and treatment notes

  • Relevant lifestyle or activity information

This information is necessary to provide safe and appropriate sports therapy treatment.

Booking Information

When booking through our website, we may collect:

  • Appointment details

  • Completed registration forms

  • Consent forms

  • Treatment preferences

Website Information

When you visit our website we may automatically collect limited technical information such as:

  • IP address

  • Browser type

  • Pages visited

  • Website activity logs

This information is collected through basic analytics tools provided by Squarespace to help improve the website.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries submitted through the contact form

  • Manage appointment bookings

  • Provide sports therapy assessment and treatment

  • Maintain accurate treatment records

  • Communicate with you about appointments

  • Improve our website and services

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Contract:
 Processing your data to provide booked sports therapy services.

Legal obligation:
 Maintaining treatment records where required for professional or legal purposes.

Legitimate interests:
 Operating and improving our services and website.

Consent:
Contacting your GP if necessary provided you agree to this

 Sending appointment communications through your preferred form of contact

Health data:
 Health information is processed for the purpose of providing healthcare services.

5. How Your Data Is Stored

Your data may be stored through:

  • Secure files stored on the business owner’s password-protected laptop

  • Secure email communication where required

We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

6. Data Retention

Client treatment records will normally be kept for 7 years after the last treatment session, in line with common healthcare record retention guidelines.

Records relating to clients under 18 may be kept longer where required.

After this period, records will be securely deleted.

7. Sharing Your Information

We do not sell or rent your personal data.

Your information may be shared only where necessary with:

  • Website and booking platform providers Google Calendar

  • Professional advisors where legally required

  • Authorities if required by law

All third-party providers are expected to handle your data securely and in compliance with data protection laws.

8. Payments

Payments for sports therapy services are currently made in person.

In the future, if online payments are introduced, they will be handled through secure third-party payment providers. We will not store full payment card details.

9. Children’s Data

We may provide treatment for clients under the age of 18. In these cases:

  • A parent or legal guardian must provide consent

  • A parent or guardian must complete or approve registration and consent forms

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where legally permissible)

  • Restrict processing of your data

  • Object to certain uses of your data

  • Withdraw consents at any time

To exercise these rights, please contact us at ed.elevatesportstherapy@gmail.com.

11. Cookies

Our website may use basic cookies and analytics tools provided by Squarespace to monitor website activity and improve user experience.

You can control cookie settings through your browser preferences.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.